If cannot send emails please note the error message or error code received and review your mail settings

Check your username (email address) and password are correct by logging into webmail

Webmail access: mydomain.com.au/webmail

(please substitute "mydomain.com.au" with your domain name)

Secure SSL/TLS Settings                (Recommended)              


Username: (email address)email@mydomain.com.au
Password: Use the email account’s password.
Incoming Server:mail.mydomain.com.au                           
  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server:mail.mydomain.com.au                          
  • SMTP Port: 465

IMAP, POP3, and SMTP require authentication.

A full list of Outlook error codes are available here to help diagnose the email issues